Terms of service

Overview
This website is operated by Biggie’s Raw Pantry. When we say “we”, “us”, or “our”, we mean Biggie’s Raw Pantry. By visiting our site or making a purchase, you’re agreeing to the terms below. These Terms of Service apply to anyone using our site — whether you’re just browsing, shopping, or contributing content.

Please read these Terms carefully. If you don’t agree, you shouldn’t use our site or services. If you keep using our site after changes are made, that means you accept the updated terms.

Our store is hosted on Shopify Inc, who provide the e-commerce platform that allows us to sell our products and services to you.

1. Online Store Terms

To use our site, you need to be at least the age of majority in your state/territory, or have permission from a parent or guardian.
You agree not to use our products for illegal purposes or break any laws in your area. Any violation will result in your access being terminated.

2. General Conditions

We can refuse service to anyone at any time.
You agree not to reproduce, copy, sell, or exploit any part of our services without our written permission.
Credit card details are always encrypted during transfer, though other non-sensitive data may move across networks unencrypted.

3. Accuracy of Information

We try to keep all information on our site accurate and current, but we can’t guarantee it’s always complete. Relying on the material on our site is at your own risk.
We may update content at any time, but we’re not obliged to.

4. Changes to Services and Prices

Our product prices may change without notice.
We may change or discontinue products, services, or parts of the site at any time without notice.

5. Products or Services

Some products are only available online and may have limited quantities.
We try to show our products as accurately as possible, but we can’t guarantee your screen shows colours exactly.
We may limit sales by person, household, or region, and may set limits on quantities.
All product descriptions and prices can change at any time without notice.

6. Billing and Account Information

We can refuse or cancel any order at our discretion, including orders placed under the same customer account, credit card, or shipping address.
If we make a change or cancel an order, we’ll attempt to contact you using the details provided.
You agree to provide accurate and up-to-date account and payment information so we can complete your transactions and contact you if needed.

7. Optional Tools

We may give you access to third-party tools, which we don’t monitor or control. These are provided “as is” without warranties. Using these tools is entirely at your own risk.

8. Third-Party Links

Some content, products, or services on our site may come from third parties.
We’re not responsible for examining or evaluating these and don’t warrant their accuracy.
If you buy or use anything from a third-party site, that’s between you and them — please review their policies carefully.

9. User Comments and Feedback

If you send us ideas, comments, or submissions (whether requested or not), you agree that we may use, copy, publish, or distribute them without restriction.
We’re not obliged to keep your comments confidential, pay you, or respond.
You agree your comments won’t violate anyone’s rights or contain unlawful, offensive, or harmful content.

10. Personal Information

Any personal information you submit through the store is governed by our [Privacy Policy](link to your privacy policy).

11. Errors or Omissions

Sometimes there may be errors or omissions on our site (like product descriptions, pricing, or availability).
We reserve the right to correct these errors and update information without prior notice, even after you’ve submitted an order.

12. Prohibited Uses

You must not use our site or its content for:
– unlawful purposes
– violating laws
– infringing on intellectual property
– harassment or discrimination
– spreading false or harmful information
– uploading viruses or malicious code
– spamming, scraping, or phishing
– obscene or immoral purposes
– interfering with the site’s security

If you breach these rules, we may terminate your access immediately.

13. Warranties and Limitation of Liability

We don’t guarantee that our service will always be uninterrupted, timely, or error-free.
We don’t warrant that results from the use of our service will be accurate or reliable.
Our products and services are provided “as is” and “as available.”
Biggie’s Raw Pantry, including our team and partners, isn’t liable for any damages arising from use of our site or products, except as required by law.

14. Indemnification

You agree to indemnify and hold Biggie’s Raw Pantry and our team harmless from any claim or demand (including legal fees) made by a third party due to your breach of these Terms or violation of any law.

15. Severability

If any part of these Terms is found unlawful or unenforceable, the rest will still apply.

16. Termination

These Terms remain effective until either you or we terminate them. You may stop using our services at any time. If you breach these Terms, we may end your access immediately and you’ll still be liable for any amounts owed.

17. Entire Agreement

These Terms, along with any policies we post on this site, are the entire agreement between you and us. They replace any previous agreements, oral or written.

18. Governing Law

These Terms are governed by the laws of Australia.

19. Changes to Terms

You can always review the most current version on this page.
We may update or change these Terms by posting updates here. If you keep using the site after changes are posted, you accept the new Terms.

20. Contact Information

Questions about the Terms should be sent to:
📧 info@biggiesrawpantry.com